Need help with our scripts? Our team is here to assist you. Please fill out the form below and we'll get back to you as soon as possible.
Please provide as much detail as possible so we can assist you faster
Thank you for reaching out. We've received your support ticket and will get back to you within 24-48 hours via the email address you provided.
Your ticket number: HS-12345
Quick answers to common questions about our scripts and support process
Your Tebex Transaction ID can be found in the purchase confirmation email sent by Tebex after your purchase. It typically starts with "TBX-" followed by 8 digits. You can also find it in your account on the Tebex website under your order history.
We typically respond to support tickets within 24-48 hours during business days. Premium customers receive priority support with faster response times. For urgent issues, we recommend joining our Discord server for real-time assistance.
Due to the digital nature of our products, we generally do not offer refunds. However, we're committed to resolving any issues you may encounter with our scripts. If you're experiencing problems, please submit a support ticket and we'll help you resolve them.
You can download the latest version of your purchased scripts from your Tebex account. We recommend backing up your configuration files before updating. For detailed update instructions, please refer to the documentation for your specific script.
We provide detailed installation documentation for all our scripts. For premium customers, we offer one-time installation assistance. If you require more extensive help, we can recommend trusted partners who offer installation services at additional cost.